We do not offer exchanges for online purchases at this time. However, you can make a return at any time within the 30 day period from the date you placed your order with us.
All returned Product(s) must be in their original packaging, in perfect condition, unused, unopened and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the delivered Product(s). Any personalised or altered products, or products that are returned damaged, used, incomplete, will not be refunded and will only be returned to you at your request and expense. If your return does not comply with the above terms and conditions, Puig UK will be unable to reimburse you for the cost of the Product(s).
We ask that you include your order number in your return package. This will help us process your return more efficiently. Additionally, please keep hold of the tracking number until your return has been fully processed. This way, you can easily track the status of your return.