Having trouble checking Out? Try these simple steps!
We’re sorry to hear you’re experiencing difficulties trying to place an order on our website. Don’t worry, these common troubleshooting steps often resolve checkout issues quickly:
1. Use a recommended browser
For the best experience, we recommend using Google Chrome or Microsoft Edge.
2. Clear your browser’s cache, cookies, and history
Stored data in your browser can sometimes interfere with the checkout process. Try clearing your cache, cookies, and browsing history and then attempt your purchase again.
3. Enable Pop-Ups
Our checkout process may require pop-up windows. Please make sure pop-ups are allowed in your browser settings.
4. Try incognito or private browsing mode
Using incognito (private) mode can help by disabling extensions or settings that might be causing checkout issues.
5. Double check the website location
Be sure to check you have chosen the correct country site for your delivery destination. This can be found at the top right of the website homepage.
Still having trouble?
If you’ve tried the above steps and are still unable to complete your order, contact us with the answers to the below questions. Our team will be happy to assist you further:
What device you are using? (computer or a mobile/tablet)
What browser you are using? (e.g. Safari, Chrome, Edge)
Are you using express checkout (Google, Apple Pay)?
Screenshots of any error messages
Items in your basket
Have you added a promotion code (if so please confirm the code)?