Account
Payment
Orders
- Order confirmation
- How can I track my order?
- Can I cancel or amend my order?
- Can I order a sample?
- Do you offer gift cards?
- What do I do if my product arrived damaged or faulty?
Delivery
- UK Delivery times
- UK Delivery cost
- UK Delivery
- Will I pay any additional customs fees or taxes when my order is delivered?
- How can I track my order?
- What do I do if my product arrived damaged or faulty?
Returns
- Can I return my purchase?
- Can I make an exchange?
- When can I expect my refund?
- Can I have my refund issued to a different card or payment method?
- UK online returns
- Can I return my online purchase to a store?
Products & services
- Do you offer gift cards?
- How can I get the MC1 Blood Cream?
- Are Dr. Sturm’s products hypoallergenic?
- Can I use Dr. Barbara Sturm products if I have sensitive skin?
- What is the shelf life of my product?
- At what age can I start using The Baby & Kids line on my baby?
Offers & promotions
Subscribe & Save
- What Is Subscribe & Save?
- How do I sign up?
- What Will Happen After I Sign Up?
- How do I make changes to my future order?
- Can I update my shipping address and/or payment method?
- What types of payment are accepted?
FAQs
- UK Delivery times
- UK Delivery cost
- UK Delivery
- Will I pay any additional customs fees or taxes when my order is delivered?
- Working with Puig
- How can I open a wholesale account?